Warranties

TWO manufacturer warranties and limits for shutters, roller blinds, curtains and outdoor shades.

For your convenience, a printable version of the warranties list is available. Click the print icon to download the print-friendly version.

Highprofile Shutter Warranties & Limits

Highprofile Classic
(Paulownia painted timber)

Installation
Method
Width Height Mid-rail Required3 Split Rotation4

Min | Max | Max1

Min2 | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Double
hinged
250 | 600 | 700 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Panel only 250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Fixed 250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Sliding 250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Multi-fold 250 | 600 | 700 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200

25 years
STRUCTURAL

5 years
PAINT

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 Panels less than 400mm high will be supplied with loose hinges.
3 For panels between 1801 – 2700mm high, one mid-rail is required to remain under warranty. For panels over 2701mm high, two mid-rails are required.
If you choose not to specify a mid-rail, the panel will not be covered by warranty.
4 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 64mm blades and a height greater than 1100mm at approximately 550mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Highprofile Classic
(Poplar painted timber)

Installation
Method
Width Height Mid-rail Required3 Split Rotation4

Min | Max | Max1

Min2 | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Double
hinged
250 | 600 | 700 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Panel only 250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Fixed 250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Sliding 250 | 1050 | 1200 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Multi-fold 250 | 600 | 700 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200

25 years
STRUCTURAL

5 years
PAINT

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 Panels less than 400mm high will be supplied with loose hinges.
3 For panels between 1801 – 2700mm high, one mid-rail is required to remain under warranty. For panels over 2701mm high, two mid-rails are required.
If you choose not to specify a mid-rail, the panel will not be covered by warranty.
4 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 64mm blades and a height greater than 1100mm at approximately 550mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Highprofile Classic
(Basswood stained timber)

Installation
Method
Width Height Mid-rail Required3 Split Rotation4

Min | Max | Max1

Min2 | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
250 | 850 | 900 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Double
hinged
250 | 550 | 600 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Panel only 250 | 850 | 900 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Fixed 250 | 850 | 900 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Sliding 250 | 850 | 900 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200
Multi-fold 250 | 550 | 600 400 | 3000 | N/A 1800 | 2700 1100 | 1300 | 1200

25 years
STRUCTURAL

2 years
STAIN

2 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 Panels less than 400mm high will be supplied with loose hinges.
3 For panels between 1801 – 2700mm high, one mid-rail is required to remain under warranty. For panels over 2701mm high, two mid-rails are required.
If you choose not to specify a mid-rail, the panel will not be covered by warranty.
4 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 64mm blades and a height greater than 1100mm at approximately 550mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Highprofile Poly
(PVC painted)

Installation
Method
Width Height Mid-rail Required3 Split Rotation4

Min | Max | Max1

Min2 | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Double
hinged
250 | 400 | 450 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Panel only 250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Fixed 250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Sliding 250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Multi-fold 250 | 550 | 600 400 | 2700 | N/A 1800 1100 | 1300 | 1200

25 years
STRUCTURAL

5 years
PAINT

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 Panels less than 400mm high will be supplied with loose hinges.
3 For panels between 1801 – 2700mm high, one mid-rail is required to remain under warranty. If you choose not to specify a mid-rail, the panel will not be covered by warranty.
4 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 64mm blades and a height greater than 1100mm at approximately 550mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Highprofile Elements
(Poplar/PVC painted)

Installation
Method
Width Height Mid-rail Required3 Split Rotation4

Min | Max | Max1

Min2 | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Double
hinged
250 | 400 | 450 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Panel only 250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Fixed 250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Sliding 250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | 1200
Multi-fold 250 | 550 | 600 400 | 2700 | N/A 1800 1100 | 1300 | 1200

25 years
STRUCTURAL

5 years
PAINT

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 Panels less than 400mm high will be supplied with loose hinges.
3 For panels between 1801 – 2700mm high, one mid-rail is required to remain under warranty. If you choose not to specify a mid-rail, the panel will not be covered by warranty.
4 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 64mm blades and a height greater than 1100mm at approximately 550mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Highprofile Avenir
(Interior aluminium)

Installation
Method
Width Height Mid-rail Required3 Split Rotation4

Min | Max | Max1

Min2 | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Double
hinged
250 | 500 | 600 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Panel only 250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Fixed 250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Sliding 250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Multi-Fold 250 | 500 | 600 400 | 3000 | N/A 1500 N/A | 1200 | N/A

25 years
STRUCTURAL

10 years
POWDER COAT

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 Panels less than 400mm high will be supplied with loose hinges.
3 For panels between 1501 – 3000mm high, one mid-rail is required to remain under warranty. If you choose not to specify a mid-rail, the panel will not be covered by warranty.
4 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 89mm blades and a height greater than 1200mm at approximately 600mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Our shutters, particularly those made from natural timber, may exhibit unique characteristics such as grain patterns or blemishes which are inherent to their natural source. These qualities should not be considered defects or grounds for warranty claims.

The finishes applied to our products are carefully chosen for their durability and quality. However, the following factors are not covered under warranty and may affect the finish of our natural products:

  • Variations in colour between different manufacturing batches of paint or stain finishes.
  • Natural variations in appearance caused by artificial or natural lighting.
  • Influence of moisture, heat, light, and exposure to weather.
  • Environmental conditions like pollutants, acid rain, or corrosive substances which can impact finishes.
  • Damage, corrosion, wear, deterioration, or failure of standard components in coastal applications or specific climates.

Please note that items ordered outside of warranty guidelines are not protected against freight damage due to the nature of specifications and packaging.

Weatherwell Shutter Warranties & Limits

Weatherwell Standard
(Exterior aluminium)

Installation
Method
Width Height Mid-rail Required2 Split Rotation3

Min | Max | Max1

Min | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
200 | 900 | 950 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Double
hinged
200 | 400 | 450 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Panel only 200 | 1500 | 1600 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Fixed 200 | 1500 | 1600 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Sliding 200 | 1500 | 1600 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Multi-fold 200 | 700 | 750 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200

25 years
STRUCTURAL

10 years
POWDER COAT

5 years
TIMBER WRAP

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.
2 For panels between 2001 – 3000mm high, one mid-rail is required to remain under warranty. For panels over 3001mm high, two mid-rails are required.
If you choose not to specify a mid-rail, the panel will not be covered by warranty.
3 Split Rotation is necessary when the panel reaches the maximum height for a particular blade size. For example, the factory will standardly split the control rod for a panel with 64mm blades and a height greater than 1000mm at approximately 500mm to remain under warranty. If you choose not to split the control rod, the panel will not be covered by warranty.

Weatherwell Cyclone Rated
(Exterior aluminium)

Installation
Method
Width Height Mid-rail Required2 Split Rotation

Min | Max | Max1

Min | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Hinged all
types
300 | 800 | N/A 500 | 2700 | N/A 1600 N/A
Fixed 300 | 1500 | N/A 500 | 3000 | N/A 2000 N/A
Sliding  300 | 1500 | N/A 500 | 3000 | N/A 1600 N/A
Bi-fold 300 | 800 | N/A 500 | 3000 | N/A 1600 N/A
Stack bay 300 | 800 | N/A 500 | 3000 | N/A 1600 N/A

25 years
STRUCTURAL

3 years
COMPONENTS

5 years
CUSTOM FINISH

10 years
POWDER COAT

Please note:

1 The maximum width allowed but is not covered by warranty.
2 For panels greater than 1600mm high or 2000mm high for Fixed, one mid-rail is required to remain under warranty. If you choose not to specify a mid-rail, the panel will not be covered by warranty.

Weatherwell Fixed Louvre
(Exterior aluminium)

Installation
Method
Width Height Mid-rail Required Split Rotation

Min | Max | Max1

Min | Max | Max1

1 mid-rail | 2 mid-rails

64  |  89  |  114

Panel only 200 | 1500 | 1600 400 | 3600 | N/A N/A N/A
Fixed 200 | 1500 | 1600 400 | 3600 | N/A N/A N/A
Sliding 250 | 900 | 1000 400 | 3600 | N/A N/A N/A

25 years
STRUCTURAL

10 years
POWDER COAT

5 years
CUSTOM FINISH

3 years
COMPONENTS

Please note:

1 The maximum width allowed but is not covered by warranty.

The finishes applied to our products are carefully chosen for their durability and quality. However, the following factors are not covered under warranty and may affect the finish of our natural products:

  • Variations in colour between different manufacturing batches of paint.
  • Natural variations in appearance caused by artificial or natural lighting.
  • Influence of moisture, heat, light, and exposure to weather.
  • Environmental conditions like pollutants, acid rain, or corrosive substances which can impact finishes.
  • Damage, corrosion, wear, deterioration, or failure of standard components in coastal applications or specific climates.

Please note that items ordered outside of warranty guidelines are not protected against freight damage due to the nature of specifications and packaging.

Colourvue Roller Blind Warranties & Limits

Installation Method Max Width Max Height Max Square Metre
Face Fit or Recess 3m 3m 9m²

5 years
STRUCTURAL

5 years
FABRIC

10 years
RB09 CHAIN DRIVE

5 years
COMPONENTS

The warranty for Colourvue Roller Blinds excludes the following:

  • Colour variations between dye lots or batches.
  • Damage from misuse, accidents, alterations, incorrect installation, incorrect cleaning, or lack of maintenance leads to product failure.
  • General wear and tear, including fading over the product’s lifetime or exposure to unsuitable conditions or extreme outdoor elements.
  • Roller blinds measuring over 3m wide x 3m drop.

TWO Australia is not responsible for any costs related to fitting/installation, programming, maintenance, or motorisation-related damage. Additional information can be provided upon request.

In the case of defective goods supplied by TWO Australia, they will be replaced, or at TWO Australia’s discretion, the invoice value of those goods will be credited. In all circumstances, TWO Australia’s liability is limited to the material value of the defective goods. TWO Australia is not liable for further or subsequent loss or damage, including additional fitting charges and freight. We will do our best to transfer any warranties or guarantees received for products or parts incorporated in the manufactured finished product to the customer’s benefit.

Colourvue Curtains Warranties

Installation Method Max Width Max Height Max Square Metre
Face Fit or Recess N/A1 N/A1 N/A1

5 years
STRUCTURAL

5 years
FABRIC

5 years
COMPONENTS

Please note:

1 There are no specified warranty limits for curtains due to the allowances for various drops and widths. Fabric rolls vary in maximum drops however, if a curtain exceeds a maximum drop, by default the curtain will have a 70mm sewn hem and a vertical join in the fabric.

The warranty for Colourvue Curtains excludes the following:

  • Colour variations between dye lots or batches.
  • Damage from misuse, accidents, alterations, incorrect installation, incorrect cleaning, or lack of maintenance leads to product failure.
  • General wear and tear, including fading over the product’s lifetime or exposure to unsuitable conditions or extreme outdoor elements.

TWO Australia is not responsible for any costs related to fitting/installation, programming, maintenance, or motorisation-related damage. Additional information can be provided upon request.

In the case of defective goods supplied by TWO Australia, they will be replaced, or at TWO Australia’s discretion, the invoice value of those goods will be credited. In all circumstances, TWO Australia’s liability is limited to the material value of the defective goods. TWO Australia is not liable for further or subsequent loss or damage, including additional fitting charges and freight. We will do our best to transfer any warranties or guarantees received for products or parts incorporated in the manufactured finished product to the customer’s benefit.

Max Width Max Drop Max Square Metre
3m 3m 9m²

Shadesol Outdoor Shade Warranties & Limits

All Shadesol outdoor shade products have been tested to withstand up to 50kph winds and are warranted up to this wind limit. We recommend installing a wind sensor for applications that may experience above 50 kph winds. The warranty will be voided if the product fails due to high wind speeds.

Shadesol Coastal Warranty

As specified in the Australian Standard AS 4312-2008, the below outlines corrosive zone classes – C1, C2, C3, C4 and C5.

Each Shadesol system uses an aluminium tube, which is in accordance with Zones C1 to C3 and is backed with a 5 year structural warranty.

Class Distance from shore Structural warranty
C5 0 – 100 m (Open Ocean) 12 months
C4 0 – 100 m (Sheltered Cove)

100 m – 1 km (Open Ocean)

12 months
C3 100 m – 1 km (Sheltered Cove)

1 km – 50 km (Open Ocean)

5 years
C2 50km and beyond – non-heated

or air-conditioned building

5 years
C1 Continually heated or

air-conditioned building

5 years

Shadesol All Products

Installation Method Max Width Max Drop Max Square Metre
Zipscreen 5800mm 4000mm 15m²
Zipscreen Extreme1 7000mm

6000mm

4000mm

5000mm

35m²
Wire Guide 4600mm 4000mm 15m²
Wire Guide Extreme1 7000mm

6000mm

4000mm

5000mm

35m²
Straight Drop 4600mm 4000mm 15m²
Pivot Arm 4500mm 3000mm 13.5m²

5 years
STRUCTURAL²

10 years
FABRIC

5 years
COMPONENTS

1 year
CUSTOM FINISH

Please note:

1 Extreme product blind widths up to 6m can have a maximum drop of 5m. Blind widths over 6m (max 7m) can have a maximum drop of 4m.
2 Standard structural warranty varies based on the proximity to the coastal water. Please refer to the Coastal Warranty table.

All Shadesol outdoor shade products have been tested to withstand up to 50kph winds and are warranted up to this wind limit. We recommend installing a wind sensor for applications that may experience above 50 kph winds. The warranty will be voided if the product fails due to high wind speeds.

The warranty does not cover the following factors:

– Colour variations between dye lots or batches.

– Damage from misuse, accidents, alterations, incorrect installation, incorrect cleaning, or lack of maintenance leads to product failure.

– General wear and tear, including fading over the product’s lifetime or exposure to unsuitable conditions or extreme outdoor elements.

– Shades measuring over the warranty limits.

– Shades damaged by wind, gusts or squalls. Automated wind sensors are recommended to only be utilised only as a safety measure, but never to be relied upon.

Note:

Any product ordered outside of warranty guidelines/limits are not protected against freight damage due to the nature of specifications and packaging.

1. Definitions in the Warranty Terms & Conditions
1.1 ‘TWO Australia means TWO Australia (ABN: 96 125 805 389);
1.2 ‘Customer’ means the person or entity that acquires the Products and/or the Applicant on the TWO Australia Credit Account Application annexed hereto (where applicable);
1.3 ’ACL’ means the Australian Consumer Law contained in the Competition and Consumer Act 2010;
1.4 ‘Products’ means the goods and services supplied by TWO Australia to the Customer to whom these Terms & Conditions of Sale apply.

2. Manufacturer’s Warranty
2.1 In addition to the Customer’s rights under the ACL (if any), TWO Australia warrants that the Products will perform in accordance with TWO Australia’s specifications for a period of 5 years from the completion of manufacture, with the exception of custom powder coat finishes applied to the Products, which carry a 1-year warranty (“Manufacturer’s Warranty”). The Manufacturer’s Warranty is subject to the conditions set out herein and clause 3.
2.2 The Manufacturer’s Warranty does not affect any rights a Customer may have under the ACL (if applicable) and sits alongside the ACL, which cannot be excluded.
2.3 The Customer:
(a) warrants that all information supplied to TWO Australia in relation to the supply of Products is true and accurate and acknowledges that TWO Australia has relied on that information for the manufacture and supply of those Products;
(b) acknowledges that TWO Australia has not made any representation or warranty concerning the performance of the Products or the suitability of the Products for the site at which the Products are to be installed;
(c) acknowledges that all data, dimensions, specifications, recommendations, illustrations, drawings and weights provided by TWO Australia to the Customer or otherwise contained in product guides, fact sheets, price lists and other marketing material are approximate only and have not been relied upon by the Customer.
(d) Acknowledges
2.4 Any recommendations made to Customers who are purchasing the Products for the purposes of on-selling them are to be used as guides only, and it is the Customer’s sole responsibility to wholly consider the Products and their suitability for the end-user. The Customer indemnifies TWO Australia and its officers, employees and agents in respect of all claims relating to any recommendations made by TWO Australia.
2.5. To make a claim under the Manufacturer’s Warranty, the Customer must notify TWO Australia in writing of their claim and provide sufficient information to enable TWO Australia to identify the issue, together with proof of purchase. The Customer must then clearly label and identify the Products with the Customer’s name and address and return the Products to TWO Australia at the Customer’s expense so that TWO Australia may inspect the Products and conduct an assessment of the claim.
2.6. The Customer must install the Products in accordance with the specific requirements detailed in the documentation provided by TWO Australia and ensure the Product has been installed by a person suitably qualified to perform the works required (where applicable). TWO Australia will not be liable for any damage,
costs or expenses incurred arising from the inadequate or improper installation of the Products.

3. Warranty Exclusions and Limitations
3.1 To the fullest extent permitted by law, but subject always to clause 2.2, the Manufacturer’s Warranty does not apply to:
(a) Products that the Customer has requested be manufactured outside specification or recommendation after TWO Australia has notified the Customer in writing that the requested Products exceed specification or recommendation and may not be fit for purpose. To the maximum extent permitted by law, TWO Australia accepts no liability as to the structure or performance of those Products or for any structure, infrastructure or other attachment to which the Products are connected;
(b) Fair and reasonable wear and tear;
(c) Damage to the Products resulting from accidents, negligence, misuse or improper installation by the Customer or any third party;
(d) The Customer’s failure to follow instructions from a person qualified to install the Products or a registered builder;
(e) Damage to the Products resulting from the alteration of pre-set operating parameters resulting from acts of nature, accidents, negligence, improper installation by the Customer or any third party or any misguidance by the Customer;
(f) Damage or degradation in performance of the Products where alteration, repairs, adjustments or additions have not been made by a person suitably qualified (where applicable);
(g) Deterioration of finished surfaces due to exposure to ocean salt spray or other corrosive atmospheres including hazardous industrial processes;
(h) Damage or deterioration caused by the application of a coating agent for the purpose of cleaning that has not been recommended by TWO Australia in writing;
(i) Labour, access, third party or electrical costs borne by the Customer to complete repairs, maintenance or replacement of components that make up the Product supplied by TWO Australia;
(j) Any component added to a TWO Australia product that wasn’t supplied by TWO Australia, including motorisation componentry;
(k) Slight colour variations of paint, powder coat and fabric between colour selection samples and finished.
Product and also between components and profiles;
(l) Changes to the material and finished surfaces due to the natural reaction to the environment;
(m) Interference between radio signals from components within the Product caused by external factors, including radio signals in the vicinity of the Product or electronic systems that the Product is connected to.
(n) Water damage to electrical components or materials that make up a finished Product caused by the Customer or any third party.
3.2 TWO Australia may choose to use different componentry in the manufacture and supply of Products to those set out in the specifications or the most current price list published by TWO Australia if, in the opinion of TWO Australia;
(a) the replacement componentry is equal or equivalent quality; or
(b) those components set out in the specifications or the most current price list published by TWO Australia are not available for supply to TWO Australia within a reasonable time.
3.3 To the full extent permitted by law, but subject always to clause 2.2, TWO Australia will not be liable to any person in respect of personal injury, incidental damages, consequential losses, loss of profit, costs or business interruption, loss of opportunities or any other claims whatsoever arising from:
(a) Any use of, or incidental to, the Products or arising out of TWO Australia’s negligence or breach of the Sales Agreement;
(b) A Customer’s or end user’s reliance on advice given by TWO Australia in relation to the installation of Products.
3.4 Hand written orders will be accepted, however TWO Australia is not required to seek clarification of any handwritten Order provided by a Customer to TWO Australia and will not bear any liability in relation to incorrect interpretation of a handwritten order.
3.5 Where TWO Australia has agreed to re-take possession of Products returned to TWO Australia under a warranty claim, TWO Australia will not be taken to have admitted liability for that warranty claim until it has inspected the Product and provided notice of acceptance of the claim to the Customer.