Our dedicated repair team is ready to assist you in the event you need a repair. We understand the importance of a swift resolution, and we strive to process your repair as quickly as possible. Please read the following guide to ensure a fast and efficient repair process.
You can submit a repair claim against the Factory, Freight, TWO or Dealer.
Repair claims can be classed as a Factory, Freight, TWO or Dealer responsibility.
To process a repair deemed Factory or Freight responsibility you must supply clear images or video of the issue to support your claim.
TWO or Dealer responsibility claims do not require images or video.
The following outlines the most common repair claims and specifies the types of images (with examples) and details needed for TWO to efficiently process the claim.
Our shutters, particularly those made from natural timber, may exhibit unique characteristics such as grain patterns or blemishes which are inherent to their natural source. These qualities should not be considered defects or grounds for warranty claims.
The finishes applied to our products are carefully chosen for their durability and quality. However, the following factors are not covered under warranty and may affect the finish of our natural products: