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TWO requires sufficient evidence to support a repair claim to ensure a speedy repair process for any shutter orders. You can submit a repair claim against the factory, freight, TWO or the dealer.
Below are the types of repairs commonly requested and the evidence and details required to process the repair claim.
Products in our range made from natural timber/wood may show characteristics of their
natural source, such as grain patterns or blemishes; this gives each shutter its unique quality and is not defects or grounds for warranty.
Each finish used on our products is selected for its durability and quality. Some factors may
impact the application of these paints/stains on our natural products which are not covered under warranty, these include:
Colour Matching a repair order :