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highprofile

Highprofile Shutter Range Warranties & Limits

Classic Paulownia Painted

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | N/A
Double
hinged
250 | 600 | 700 400 | 3000 | N/A 1800, 2700 1100 | 1300 | N/A
Panel only 250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | N/A
Fixed 250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | N/A
Sliding 250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | N/A
Multi-Fold 250 | 600 | 700 400 | 3000 | N/A 1800, 2700 1100 | 1300 | N/A

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

5 years
PAINT

2 years
STAIN

*Max width with no warranty

Classic Poplar Painted

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Double
hinged
250 | 600 | 700 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Panel only 250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Fixed 250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Sliding 250 | 1050 | 1200 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Multi-Fold 250 | 600 | 700 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

5 years
PAINT

2 years
STAIN

*Max width with no warranty

Classic Basswood Stained

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
250 | 850 | 900 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Double
hinged
250 | 550 | 600 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Panel only 250 | 850 | 900 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Fixed 250 | 850 | 900 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Sliding 250 | 850 | 900 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200
Multi-Fold 250 | 550 | 600 400 | 3000 | N/A 1800, 2700 1100 | 1300 | 1200

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

5 years
PAINT

2 years
STAIN

*Max width with no warranty

Poly PVC

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Double
hinged
250 | 400 | 450 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Panel only 250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Fixed 250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Sliding 250 | 900 | 950 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Multi-Fold 250 | 550 | 600 400 | 2700 | N/A 1800 1100 | 1300 | N/A

25 years
STRUCTURAL

3 years
HARDWARE

5 years
PAINT

*Max width with no warranty

Elements Poplar/PVC

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Double
hinged
250 | 400 | 450 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Panel only 250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Fixed 250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Sliding 250 | 930 | 980 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Multi-Fold 250 | 550 | 600 400 | 2700 | N/A 1800 1100 | 1300 | N/A

25 years
STRUCTURAL

3 years
HARDWARE

5 years
PAINT

*Max width with no warranty

Avenir Aluminium

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Double
hinged
250 | 500 | 600 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Panel only 250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Fixed 250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Sliding 250 | 1100 | 1200 400 | 3000 | N/A 1500 N/A | 1200 | N/A
Multi-Fold 250 | 500 | 600 400 | 3000 | N/A 1500 N/A | 1200 | N/A

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

10 years
POWDER COAT

*Max width with no warranty

weatherwell

Weatherwell Shutter Range Warranties & Limits

Standard Aluminium

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
200 | 900 | 950 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Double
hinged
200 | 400 | 450 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Panel only 200 | 1500 | 1600 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Fixed 200 | 1500 | 1600 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Sliding 200 | 1500 | 1600 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200
Multi-Fold 200 | 700 | 750 400 | 3400 | N/A 2000, 3000 1000 | 1200 | 1200

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

10 years
POWDER COAT

5 years
TIMBER GRAIN POWDER COAT

*Max width with no warranty

Cyclone Rated Aluminium

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Hinged all
types
300 | 800 | N/A 500 | 2700 | N/A 1600 N/A
Fixed 300 | 1500 | N/A 500 | 3000 | N/A 2000 N/A
Sliding  300 | 1500 | N/A 500 | 3000 | N/A 1600 N/A
Bi-Fold 300 | 800 | N/A 500 | 3000 | N/A 1600 N/A
Stack Bay 300 | 800 | N/A 500 | 3000 | N/A 1600 N/A

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

10 years
POWDER COAT

*Max width with no warranty

Fixed Louvre Aluminium

Installation
Method
Width Height Panel breaks

Min | Max | Max*

Min | Max | Max*

Mid Rail(s)
Required

Approximate Split
Rotation by Blade Size
64  |  89  |  114

Panel only 200 | 1500 | 1600 400 | 3600 | N/A 1800 1100 | 1300 | N/A
Fixed 250 | 900 | 1000 400 | 2700 | N/A 1800 1100 | 1300 | N/A
Sliding 250 | 900 | 1000 400 | 2700 | N/A 1800 1100 | 1300 | N/A

25 years
STRUCTURAL

3 years
HARDWARE

5 years
CUSTOM FINISH

10 years
POWDER COAT

*Max width with no warranty

colourvue

Colourvue Roller Blinds Warranties & Limits

5 years
STRUCTURAL

5 years*
FABRIC

5 years
RB09 CHAIN DRIVE

2 years
STANDARD COMPONENTS

* Variable warranties apply to fabrics depending on the fabric and manufacturer. Further information can be provided upon request.

Max Width Max Drop Max m²
3m 3m 9m²
shadesol

Shadesol Outdoor Shades Warranties & Limits

All Shadesol products have been tested to withstand up to 50kph winds and are warrantied up to this wind limit. We recommend installing a wind sensor for applications that may experience above 50kph winds. If the product fails due to high wind speeds, the warranty will be voided.

Coastal Warranty: Zipscreen + Ex, Wire Guide + Ex, Straight Drop &Pivot Arm

The below outlines corrosive zone classes – C1, C2, C3, C4 and C5, as specified in the Australian Standard AS 4312-2008.

Each Shadesol system uses the aluminium tube, is in accordance with all areas up to and including C3 and is backed with a 5-year warranty.

Class Distance from shore Structural warranty
C5 0 – 100 m (Open Ocean) 12 months
C4 0 – 100 m (Sheltered Cove)

100 m – 1 km (Open Ocean)

12 months
C3 100 m – 1 km (Sheltered Cove)

1 km – 50 km (Open Ocean)

5 years
C2 50km and beyond – non heated

or air conditioned building

5 years
C1 Continually heated or

air conditioned building

5 years

Zipscreen

5 years
STRUCTURAL

5 years*
FABRIC

5 years
RB09 CHAIN DRIVE

2 years
STANDARD COMPONENTS

*Refer to Coastal Warranty table.

Max Width Max Drop Max m²
5.8m 4m 15m²

Zipscreen Extreme

5 years*
STRUCTURAL

10 years
FABRIC

1 year
CUSTOM POWDER COAT

*Refer to Coastal Warranty table.

Max Width Max Drop Max m²
7m 5m 35m²

Wire Guide

5 years*
STRUCTURAL

10 years
FABRIC

1 year
CUSTOM POWDER COAT

*Refer to Coastal Warranty table.

Max Width Max Drop Max m²
7m 5m 35m²

Wire Guide Extreme

5 years*
STRUCTURAL

10 years
FABRIC

1 year
CUSTOM POWDER COAT

*Refer to Coastal Warranty table.

Max Width Max Drop Max m²
7m 5m 35m²

Straight Drop

5 years*
STRUCTURAL

10 years
FABRIC

1 year
CUSTOM POWDER COAT

*Refer to Coastal Warranty table.

Max Width Max Drop Max m²
7m 5m 35m²

Pivot Arm

5 years*
STRUCTURAL

10 years
FABRIC

1 year
CUSTOM POWDER COAT

*Refer to Coastal Warranty table.

Max Width Max Drop Max m²
7m 5m 35m²