Support Centre

Product Support

This is your go-to for all product-related information. Here you will find product guides, surcharge lists, warranty information, videos and monthly updates.

weatherwell

Weatherwell FIxed Louvre

1. TWO Guidelines

Orders that are released to TWO are processed in the most timely manner possible. As such, any changes made to an order once it is released to TWO cannot be guaranteed to be applied if the order is already in production. Initial costs, cancellations or any change costs will be the responsibility of the dealer to cover.

All drawings, notes and emails with questions must be answered before an order is entered in to the production line. Delays in the timely processing of these by customers will lead to longer lead times.

All factory/freight repairs are to have photographic/video proof. If neither are available at the time of placing the repair, it will be processed as a dealer responsibility. TWO will credit back the cost of the repair once proof of factory/freight responsibility is given.

For special request/non-standard/limited availability items please check first with Head Office for availability. Any surcharges for these items will be the responsibility of the dealer to cover, even if it is not listed on the price list.

PDF Estimates generated from the system may not reflect final pricing. If all items are not selected in the order form, or details are added to the notes section that may alter the price.

All dealers are responsible for having the most current price lists and product manuals. If unsure please contact your sales representative to confirm.